FAQs

    • Are your oils sold by weight or volume ?

    • Are your fragrance oils phthalate-free ?

    • Can I return or exchange a fragrance oil if I don't like it ?

    • Can I apply your fragrance oils directly to my skin ?

    • What is the best way to store fragrance oils ?

    • Are your fragrance oils tested on animals ?

    • Do you have a minimum ordering requirement ?

    • Do you offer a printed catalog ?

    • What is the shelf life of fragrance oils ?

    • How are your fragrance oils shipped ?

    • Do your fragrances contain palm or coconut oils ?

    • Are your fragrance oils kosher ?

    • Can I use your oils in oil burners ? Do I have to add anything to the oils ?

    • How do I dispose of fragrance oils ?

    • What is a Flash Point ?

    • Can fragrance oils be used to make incense sticks ?

    • Are your fragrance oils all natural ?

    • Are insurance/expedited shipping/rush order options available ?

    • How big is a sample size ?

    • Where do you ship from ?

    • Are your fragrance oils vegan ?

    • Are your fragrance oils gluten free ?

    • Do your fragrance oils contain any nut products ?

    • My oil has crystalized ! What can I do ?

    • Do you have a store front ?

    • What do I do if an order is damaged ?

    • What do I do if an order is showing as delivered but I have not received it ?

    • Where can I find more information about your fragrance oils ?


    Are your oils sold by weight or volume ? top

    Our fragrance oils are sold by weight. Fill levels on different scents may vary based on the weight of the particular oil itself.

     

    Are your fragrance oils phthalate-free ? top

    Yes, all of our oils are phthalate free.

     

    Can I return or exchange a fragrance oil if I don't like it ? top

    No. All sales are final. Due to health and sanitary concerns, and to protect the integrity of our oils, fragrance oils are non-returnable, non-refundable and non-exchangable. We recommend purchasing sample sizes to ensure that you (or your customers) like the scents and that they perform properly in your applications before investing in large sizes. Note: Fragrance oils can best be judged when used in an actual application and not directly out of the bottle.

     

    Can I apply your fragrance oils directly to my skin ? top

    No. Our fragrance oils are very concentrated and should not be applied directly from the bottle to the skin. They must first be added to a carrier oil (such as olive oil, jojoba oil or sunflower oil) or product base (soap, lotion, shower gel, perfume base, linen spray base, etc.).

     

    What is the best way to store fragrance oils ? top

    It is best to store fragrances out of direct sunlight. A dark, cool cupboard or cabinet is ideal.

     

    Are your fragrance oils tested on animals ? top

    Absolutely not. We love animals and do not test any of our products on animals.

     

    Do you have a minimum ordering requirement ? top

    No. We welcome orders of all sizes.

     

    Do you offer a printed catalog ? top

    No. Because we are continually adding new scents, it would be next to impossible (and very costly) to keep a printed catalog up to date. All of our current product offerings are available online.

     

    What is the shelf life of fragrance oils ? top

    When stored properly, out of direct sunlight and well sealed, fragrance oils have a shelf life of approximately one year.

     

    How are your fragrance oils shipped ? top

    Our fragrance oils are shipped in natural HDPE bottles for safety from breakage.

     

    Do your fragrances contain palm or coconut oils ? top

    Our fragrance oils do not contain palm or coconut oils.

     

    Are your fragrance oils kosher ? top

    Our fragrance oils are not kosher.

     

    Can I use your oils in oil burners ? Do I have to add anything to the oils ? top

    Yes you can use our fragrance oils in oil/tart burners. We recommend mixing our fragrance oils 50/50 with dipropylene glycol, commonly referred to as DPG.

     

    How do I dispose of fragrance oils ? top

    Never dispose of fragrance oils down your sink or drains. We recommend contacting your local waste management company for proper disposal. Fragrance oils are non toxic and non hazardous which is helpful information for them to know. You can always sell your fragrance oils or give them to a crafty friend as well.

     

    What is a Flash Point ? top

    Flash Point is the lowest temperature at which a liquid will generate enough vapor to ignite when exposed to a source of ignition such as a spark or flame.

     

    Can fragrance oils be used to make incense sticks ? top

    Yes !  We recommend a 2:1 solution of DPG to Fragrance Oil for incense sticks. Soak the sticks for 24 hours. Remove the sticks and allow them to dry before using.

     

    Are your fragrance oils all natural ? top

    While fragrance oils often contain natural essential oils and aromatic ingredients, they almost always contain synthetic ingredients and cannot be considered all natural.

     

    Are insurance/expedited shipping/rush order options available ? top

    Absolutely ! Please contact us for help with adding insurance to your package, for expedited shipping options or to find out about our rush services.

     

    How big is a sample size ? top

    A sample vial is 1.15 ml in size or  0.03888613 oz. It is the size of a standard perfume sample vial. It is just enough to get a sniff of what a fragrance smells like or to do a small test to see how the fragrance oil works in your chosen application.

     

    Where do you ship from ? top

    Indigo Fragrance is located and ships from beautiful central Wisconsin.

     

    Are your fragrance oils vegan ? top

    Yes, our fragrance oils are vegan.

     

    Are your fragrance oils gluten free ? top

    Yes. Our fragrance oils are gluten free. This pertains to the handling and wearing of fragrances as they should not be consumed.

     

    Do your fragrance oils contain any nut products ? top

    No. Fragrance oils are synthetic and do not contain any actual nuts.

     

    My oil has crystalized ! What can I do ? top

    Some fragrance oils (especially those with high vanillin content) can crystalize in colder temperatures. We are in Wisconsin where winters are pretty cold, not to mention your oil has likely been in a cold truck while on it's way to you. The vanillin in the oil gets cold and can appear sludgy. Your oil is not ruined ! Just heat a pan of water, remove the pan from the heat and put the bottle of oil into the water. The vanillin will melt back to original form. Again, your oil is not compromised- it was just cold !

     

    Do you have a store front ? top

    We do not have a store front that is open to the public.

     

    What do I do if an order is damaged ? top

    Any damage must be reported within 24 hours of receipt. If a package is heavily damaged upon receipt, please refuse package.

     

    What do I do if an order is showing as delivered but I have not received it ? top

    If the tracking number on your order is showing as delivered, we will NOT refund or replace items until a claim is decided in your favor. We will be happy to file a claim for you or assist you with a claim and refund you or replace the items if the claim is settled in your favor.

     

    Where can I find more information about your fragrance oils ? top

    We have some "Good To Know" and safety information right here: http://www.indigofragrance.com/go/popup.php?pgid=1