US Dollars
Shipping Rates, delivery times and more
We ship to all 50 U.S. states using UPS or USPS. Shipping charges are based on the total weight, size and destination of your order and start at $5.99. Your exact shipping cost will be displayed in your cart before checkout.
Most orders are processed within 1–2 business days. Large-volume, busy holiday seasons, special or custom orders may require additional processing time. Once your order has shipped, UPS or USPS delivery typically takes approximately 2–5 business days, depending on the destination and carrier conditions.
We do not currently offer a permanent free-shipping threshold. However, we regularly offer a free-shipping coupon during the first week of each month. Be sure to check our Monthly Coupons & Offers page for the latest promotion.
Depending on the size, weight and destination of your order, your shipment may be sent by UPS, USPS, parcel service, courier or motor freight. We reserve the right to select the shipping method that best accommodates the contents of your order. Shipping charges are calculated per order and shown before payment is completed.
If a shipping rate or carrier charge is displayed incorrectly due to a typographical, technical or pricing error, we reserve the right to correct the shipping charge, contact you regarding the difference, or cancel the affected order when necessary.
We always do our best to get your order to you as quickly as possible, but carrier delays can occasionally happen. Delivery dates provided by a carrier are estimates and cannot be guaranteed by Indigo Fragrance.
Please Double-Check Your Shipping Address
Please make sure your contact and shipping information is complete and accurate before submitting your order. Shipping labels are created using the address provided at checkout.
If an incorrect or incomplete address results in a package being returned, redirected or requiring additional carrier fees, the customer will be responsible for any additional shipping charges required to resend the order. Indigo Fragrance is not responsible for packages delivered to an address entered incorrectly during checkout.
Local Pickup & Freight Forwarding
We do not currently offer local pickup. Our facility is not set up to accommodate customer pickup orders at this time. All orders placed through Indigo Fragrance must be shipped using one of our available shipping methods.
Customers are welcome to use a freight-forwarding service if they choose. Please note that Indigo Fragrance is unable to coordinate directly with freight forwarders, complete or sign their documentation, or assume responsibility for an order once it has been delivered to the forwarding service.
We reserve the right to change the shipping method when necessary to properly accommodate the size, weight, packaging or special requirements of an order.
Delivery & Signature Requirements
Unless you specifically request otherwise, shipping carriers may leave your package at the delivery address without obtaining a signature.
If you would like signature-required delivery, please leave a note in the comments section during checkout or contact us before placing your order. Additional carrier charges may apply. Indigo Fragrance also reserves the right to require a signature on any shipment when we feel it is appropriate for the value, destination or circumstances of the order.
Once a carrier confirms that a package has been delivered to the shipping address provided with the order, Indigo Fragrance is not responsible for packages that are subsequently lost, misplaced or stolen.
Any applicable taxes, duties, customs charges or import fees are the responsibility of the purchaser.
Returns & Refunds
Because fragrance oils are personal-use products and we want to protect the quality and integrity of every bottle we sell, fragrance oils are non-returnable, non-refundable and non-exchangeable.
We highly recommend purchasing a sample size before investing in a larger quantity, especially when trying a fragrance for the first time. This gives you the opportunity to make sure you or your customers enjoy the scent and that it performs well in your intended application.
Please keep in mind that fragrance oils are best evaluated in an actual finished product rather than directly from the bottle. A fragrance can smell noticeably different once it is incorporated into wax, soap, bath and body products or other applications.
ALL FRAGRANCE OIL SALES ARE FINAL.
If we made an error with your order, please contact us within 48 hours of delivery so we can help make it right.
Shipping damage must also be reported within 48 hours of receiving your package. We may request photographs of the damaged product, shipping box, packing materials and invoice, so please keep all packaging until the issue has been reviewed and resolved.
If your package arrives with significant visible damage, we recommend refusing the shipment when possible and notifying the carrier.
Missing Items
We take order accuracy seriously. Orders are checked multiple times by our team before leaving our warehouse, and we verify shipment weights as an additional accuracy check.
Sometimes smaller items can become tucked underneath packing materials during transit. Before contacting us about a missing item, please completely unpack your order and carefully check the box and all packing materials.
If an item still appears to be missing after checking everything, please contact us and we will be happy to review the shipment details with you.
Lost or Delayed Packages
We do everything we can to get your order packed accurately and on its way quickly. Once a package leaves our facility, however, its transportation and delivery are handled by UPS or USPS.
If your package appears to be delayed, please check the tracking information first. For USPS shipments, your local post office may be able to provide additional information when you give them your tracking number. For UPS shipments, you can contact UPS Customer Service at 1-800-742-5877 (1-800-PICK-UPS).
If tracking shows that your package was delivered but you cannot locate it, we recommend checking with other members of your household, looking around the delivery area and checking with nearby neighbors. Carriers occasionally place packages in an unexpected location or deliver them to a nearby address.
We also recommend contacting your local carrier as soon as possible while the delivery is still recent. Keep a record of anyone you speak with and any information they provide.
Indigo Fragrance cannot guarantee carrier delivery times and is not responsible for packages lost or delayed while in the possession of the shipping carrier. Packages confirmed by the carrier as delivered are considered completed deliveries.